Deli Clerk

About Festival Foods

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full‑service supermarkets across the state of Wisconsin.

Location:

La Crosse, Copeland. Position Type:
Part‑Time.

Reports to:

Deli Manager.

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service.

At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered.

• Provide Helpful Service:
  Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Guest Assistance:
  Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Order Fulfillment:
  Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Customer Service:
  Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Quality Control:
  Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Inventory Management:
  Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Food Safety:
  Lead by example in maintaining food safety logs and adhering to all safety standards.
• Efficiency:
  Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Honor Commitments:
  Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team:
  Other duties as assigned.

• Customer Focus:
  Ability to deal tactfully and effectively with guests and all personnel.
• Communication
  
  Skills:
  
  Good oral and written communication skills.
• Effective Problem‑Solving:
  Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness:
  Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge:
  Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.

The Deli Clerk is a position with a flexible work schedule that includes weekdays, weekends, and holidays.

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry‑leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part‑time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full‑time store associates receive time and a half on Sundays and select holidays.

Two‑Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well‑being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of…