Supervisor, Clinical & Business Systems | Patient Flow

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Emplify Health is seeking an experienced Supervisor. The Supervisor works with the Manager of Clinical & Business Systems to plan, organize and direct personnel and work processes in various aspects of the development, implementation, and maintenance of clinical and business information systems. The position provides direct oversight of approximately 10 staff and will serve as a leader partnering closely with inpatient operations teams to ensure seamless integration and continued excellence in patient flow.

• Oversees the implementation, maintenance, and optimization of clinical and business information systems
• Assigns tasks, monitors performance, provides guidance, and ensures adherence to policies and procedures
• Provides application troubleshooting, integration support, project planning, execution and monitoring
• Provides leadership to recruit, develop, engage, and retain a high‑performing team
• Develop and maintain relationships with internal and external stakeholders to ensure alignment and collaboration on initiatives
• Collaborates with Manager of Clinical and Business Systems in identifying resource needs and recommends acquisition of additional resources when necessary
• Fosters a culture of continuous improvement to achieve organizational goals
• Manage performance metrics and reporting to track team effectiveness and performance improvement
• Collaborates with other Information Systems and Digital Technology (ITDS) and clinical teams to resolve issues and implement solutions

• 1.0 FTE
• Schedule:
  
  Monday‑Friday Days
• Location:
  
  Remote eligible position for residents of WI, MN, and IA. Requires willingness to work onsite as needed and occasional travel to Green Bay, WI.
• Immigration sponsorship (e.g., H‑1B) is not available

• Education: Bachelor’s degree in healthcare, computer science, or equivalent experience
• Experience: 2 years of experience; prior supervisory or team‑lead experience preferred
• Prior Epic familiarity with Grand Central, Prelude, Transport preferred
• Passion for service excellence and continuous improvement
• Strong leadership and team building capabilities

• Medical, dental, pet insurance, and generous retirement contribution
• 24/7 Employee Assistance Program, generous PTO, and paid holidays
• Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and Career Development Center
• Diversity, Equity & Inclusion programs, Unconscious Bias Training, and Patient Care resources
• Additional employee discounts and perks

• Organizational Strategy and Implementation – Recognizes market trends, judges the impact on AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures alignment and commitment of all AOR staff
• Fiscal Management – Effectively uses established processes to ensure accountability for effective operations and resource management
• Human Resource Management – Effectively uses established processes to select, align, develop, motivate, manage, and retain a team of highly skilled employees
• Excellence in Service and Quality – Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service; utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design
• Organizational Leadership – Provides leadership and accomplishes objectives by ensuring integration of processes and initiatives while modeling collaboration; participates and supports in brand/service delivery teams as requested
• Maintains accountability for implementation of requirements of regulatory agencies
• Serves as liaison to the community
• Duties and responsibilities as defined by specific department (if applicable)

Mission: Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility

We inspire your best life by relentlessly caring, learning and innovating. Together with our values – belonging, respect, excellence, accountability, teamwork and humility – our pillars set our foundation and our future.

Equal Opportunity Employer