Family & Children - Human Services Supv

Overview

La Crosse County Human Services is seeking a dedicated and dynamic Child Protective Services Supervisor who demonstrates strong leadership, professional excellence, and an unwavering commitment to the safety and well-being of children and families. In this role, you will provide guidance, mentorship, and oversight to social workers and specialists who serve children and families involved in the child welfare system. As a CPS Supervisor, you will play a pivotal role in shaping high-quality service delivery that reflects the department’s core values of trust, respect, and service.

You will lead with compassion and accountability—supporting staff growth, fostering collaboration, and ensuring that services align with best practices, state standards, and agency expectations. Working in partnership with the Family and Children’s Section leadership team, you will help strengthen outcomes for children and families while promoting innovation, continuous learning, and trauma-informed care across the section.

FLSA:
Exempt. This is a salaried, professional, and supervisory position in the Family and Children’s Services Section of the Human Services Department. This position is designed for a highly motivated, creative, collaborative, and compassionate individual who has good communication skills and can effectively lead a team. The primary responsibility of this position is the direct supervision of social workers and paraprofessional staff who provide services and supports to children and families who are in the child welfare system.

Supervisory positions within the section are in the following units:
Access, Initial Assessment, Ongoing, Permanency Resource, and Social Service Specialists/Family Interaction. Oversees that service provision meets program, agency and state expectations and is consistent with the overarching child welfare goals of ensuring child safety, permanence, and well-being. This also includes administrative direction and professional development of assigned staff.

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others

Provides supervision and administrative direction for assigned social workers who provide intake, assessment, case planning and case management, and ongoing direct services to children and families referred to the Child Welfare System. Ensures staff effectively employ a strength-based approach utilizing evidence-based and best practices.

Provides supervision and administrative direction to a team of specialists responsible for a variety of tasks related to supporting families and staff within the section.

Responsible for hiring, supervision, training, motivation, evaluation, providing performance feedback, scheduling and layout of work of departmental personnel.

Provides ongoing consultation to staff on cases and the need for agency and community services appropriate for that population and to ensure continuity and the effectiveness of services in…