Senior Director of Operations

Senior Director of Operations – Rivertown Dental

Join to apply for the Senior Director of Operations role at Rivertown Dental. 1 day ago – be among the first 25 applicants.

The Senior Director of Operations is the operational architect responsible for transforming Rivertown Dental’s multi‑location structure into a scalable, high‑performance platform. This leader integrates teams, systems, and financial levers to create an organization capable of sustained, enterprise‑level expansion. Acting as the CEO’s primary execution partner and second‑in‑command, this role converts strategic vision into operational reality. They establish the mechanisms, processes, and performance standards that elevate every department, while ensuring Rivertown delivers a consistent, differentiated, and exceptional patient experience across all locations.

This role is designed with a defined pathway into future COO responsibilities as enterprise scope, operational complexity, and demonstrated leadership performance warrant expansion.

Welcome to Rivertown Dental, a modern, team‑first, privately‑owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in‑house specialty services, and abundant opportunities for growth and development. We pride ourselves on a world‑class culture that allows our team to focus on self‑care, so that they can better serve their team, patients and community!

• Serve as the operational bridge between the CEO, senior leadership, and site‑level leadership.
• Translate organizational vision into clear execution plans, measurable scorecards, and weekly operating rhythms.
• Lead and enforce accountability structures, ensuring leaders consistently hit targets and uphold standards.
• Build organizational clarity—removing ambiguity, resolving constraints, and eliminating legacy practices that inhibit scale.
• Develop, coach, and elevate the leadership bench, ensuring every department is led by a high‑performance operator.

• Ensure clinical workflows, training programs, and compliance meet the highest quality and regulatory standards.
• Manage clinical scheduling frameworks, provider capacity, and case‑flow efficiency.
• Standardize clinical systems, equipment protocols, supplies, and SOPs to support predictability, profitability, and growth.
• Protect clinical excellence while ensuring alignment with operational and financial objectives.

• Ensure revenue cycle integrity, insurance processes, patient flow, and front‑office performance.
• Enforce consistent SOP execution across all locations—no variation unless strategically justified.
• Implement process optimizations that reduce friction, improve efficiency, and increase throughput.

• Set and enforce performance standards that raise the floor of behavior, contribution, and accountability organization‑wide.
• Address underperformance quickly and constructively, replacing or upgrading talent where needed.
• Model servant leadership, operational excellence, and cultural alignment in every interaction.
• Anticipate team health issues before they escalated; solve root problems rather than symptoms.

• Architect scalable onboarding and training systems that reduce ramp time and create predictable performance.
• Support the senior leaders in building curricula, certifications, and capability ladders that match Rivertown’s growth trajectory.
• Ensure leadership development and skill acquisition occurs consistently across all roles and locations.

• Own operational scorecards and lead weekly and monthly reviews of leading and lagging indicators.
• Drive financial discipline across operations—reducing waste, increasing efficiency, and expanding EBITDA through operational excellence.
• Identify, measure, and optimize the financial levers that influence throughput, profitability, utilization, and patient lifetime value.
• Ensure every operational decision…