IT Business Integrations Support Analyst
Listed on 2026-01-15
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IT/Tech
Systems Analyst, IT Business Analyst
IT Business Integrations Support Analyst
Join to apply for the IT Business Integrations Support Analyst role at Kwik Trip, Inc.
This range is provided by Kwik Trip, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$24.66/hr - $36.99/hr
IT Business Integrations Support Analyst 1
Department: Network Services
Job Type: Full-time
About the RoleJoin Kwik Trip’s Network Services team as an IT Business Integrations Support Analyst 1. In this role, you’ll provide first-level support for business software solutions, ensuring systems are implemented, documented, tested, and supported effectively. You’ll also assist with training and help optimize processes for our contact center platforms.
What You’ll Do- Provide first-level support for designated business software solutions
- Assist with implementing and maintaining contact center software
- Gather and analyze requirements for contact center systems
- Coordinate testing and communication with business units
- Document procedures, processes, and system configurations
- Create job aids and training materials for contact center platforms
- Analyze data trends and recommend improvements based on insights
- Support testing, training, and documentation during implementations
- Experience with contact centers
- 0–2 years of relevant IT or support experience
- Strong written and verbal communication skills
- Excellent organizational and technical documentation skills
- Ability to meet deadlines in a fast-paced environment
- Adaptability and strong problem-solving skills
- Knowledge of creating APIs and integrations with Service Now and Salesforce
- Experience with telecommunications voice and data circuits
- Familiarity with virtual agent creation and maintenance
Monday through Friday, daytime hours. Occasional weekend or after-hours work may be required.
Seniority levelEntry level
Employment typeFull-time
Job functionAnalyst, Information Technology, and General Business
IndustriesRetail
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Benefits- Medical insurance
- Vision insurance
- 401(k)
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