Per Diem Associate Patient Care Coordinator

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well‑being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high‑quality care delivery to our patients.

Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

• 725 American Ave., Waukesha, WI, 53188 (main site)
• 240 Maple Ave., Mukwonago, WI, 53149
• 1185 Corporate Center Drive, Oconomowoc, WI, 53066
• 2301 Sun Valley Drive, Delafield, WI 53018
• 721 American Ave, Waukesha, WI 53188

• Greets patients as they arrive and manages wait time
• Complete check‑in and check‑out tasks to include insurance verification, complete pre‑authorizations and/or precertification of procedures, and copy required documents
• Collects co‑payments, co‑insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk‑in patients and visitors
• Answers phones and schedules appointments and procedures
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED (or higher)
• 1+ years of customer service experience in a healthcare/hospital setting
• Intermediate level of proficiency with Microsoft applications
• Ability to work on a Per Diem basis between the hours of 6:45am – 5:00pm Monday – Friday
• Ability to travel to other local sites, per business need

• 1+ years of experience working in medical front office Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays, and maintaining medical records
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full time, part time or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits…