Isrs – Mental Health Crisis Responder

FLSA:
Non-Exempt. The primary purpose of this position is to respond to adults/adolescents/children who are experiencing mental health crises, within La Crosse County. Mental health crises may include individuals who pose a threat of harm to themselves or others, are experiencing an increase in symptoms, or are otherwise in need of mental health support. Response may include phone or on-site evaluation and support.

This is a rewarding, fast-paced and challenging role, ideal for a person with a strong sense of empathy, decision making skills and ability to collaborate with community partners. Wisconsin Certified Crisis Program paid training is provided at onset of employment. Employees work remotely on an on-call/call-in basis as part of the Integrated Support & Recovery Services (ISRS) Section of the La Crosse County Department of Human Services.

Employee is responsible to the ISRS Crisis Supervisor, the Crisis Program Clinical Director and the ISRS Manager.

• Act with Integrity and Build Trust
• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives
• Drive for Results
• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring
• Develop Talent and Effective Teams
• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team
• Lead with Vision and Strategy
• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
• Lead with Paradoxical, Critical, and Agile Thinking
• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others
• Build and Maintain Effective Relationships
• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders
• Cultivate Community Engagement and Provide Excellent Service
• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization
• Demonstrate Emotional Intelligence
• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others

Responds both by phone and in-person to evaluate adults/adolescents/children/families who are experiencing mental health crises.

Works closely with law enforcement agency staff, hospital emergency room staff and other mental health professionals, as well as support persons, to determine the needs of the individual and develop ways to meet the needs while also providing for safety and stabilization of the individual and community.

Provides on-call coverage for Mobile Crisis Services on a rotating basis with other similarly employed persons to cover shifts as listed below:
Early Shift-Weekdays (Mon. through Fri.) 5:00 PM to 11:00 PM;
Late Shift-Weekdays (Mon. through Fri.) 11:00 PM to 7:30 AM;
Day Shift-Weekends (Sat. and Sun.) 7:30 AM to 4:30 PM;
Early Shift-Weekends (Sat. and Sun.) 4:30 PM to 11:00 PM;
Late Shift-Weekends (Sat. and Sun.) 11:00 PM to 7:30 AM. Will be expected to cover at least eight shifts per month, including rotating holidays.

Carries a cell phone and laptop and is connected with law enforcement, emergency rooms and other referring parties by…