Collections Analyst

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At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

What’s in it for you:

The successful candidate will take ownership in managing an accounts receivable portfolio of high-volume Trane Parts and Service customers. It is essential to manage a larger volume of small balance customer accounts and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

What you will do:

• Must be able to prioritize work to achieve or exceed stated collection metrics.
• Responsible for using available collections’ software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
• Ensure timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Maintains open communication and good working relationships with the manager and fellow teammates to ensure the fulfilment of the Business Unit’s goals and objectives.

What you will bring:

• Must have a High School Diploma. A BS/BA in Finance, Accounting, or other Business degree is a plus.
• Excellent written and oral communication skills are required.
• PC literacy required.
• Must exhibit a solid professional business image with a team player attitude.
• Strong customer service and general office experience required.

Key

Competencies:

This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must have a customer service focus as taking care of our customers is critical to this role. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.

Compensation:

Base Pay Range: $48,000–55,000

Disclaimer:
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.