IT Retail Services Support Coordinator

Kwik Trip, Inc.’s I.T. Retail Services Department is seeking a part‑time individual whose primary responsibility is to answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations.

This individual will also assist in upgrading and installing new software, setting up replacement retail‑related hardware, troubleshooting and analyzing hardware and software issues, troubleshoot retail network equipment (routers, switches, cabling). This individual will also be responsible for logging complete and accurate information in our case‑tracking program and also create and maintain accurate support documentation for I.T. retail‑related problems and resolutions and provide this information to the I.T. Retail Services team.

• Successful candidates should be working toward a degree in an Information Technology related field or have 1 – 3 years’ work experience in helpdesk / customer service.
• Candidates should have experience in PC operating systems (iOS and Windows), general networking (LAN‑WAN TCP/IP), and Microsoft Office products.
• This individual must be a fast learner with strong organizational, analytical, and problem‑solving skills.

Ability to multitask; strong interpersonal, written, and oral communication skills; dedication to provide excellent customer service. Experience/knowledge with the following is a plus:
Retail operations, Apple iOS, Office 365, and Service Now. Candidate must also possess a valid driver’s license with an excellent driving record for traveling in some local support situations.

Reach/twist and kneel/crouch/bend frequently; lift/carry up to 50 pounds occasionally; work in a fast-paced environment.

The hours are flexible, with a minimum of 20 hours and up to 30 hours per week. This position is generally scheduled for shifts between 6:00 a.m. and 5:00 p.m., including alternating weekends and holidays from 6:00 a.m. to 3:00 p.m. We encourage college students to apply—we are happy to work around school schedules.