Inside Sales

Description

The Inside Sales Representative is a customer-focused professional responsible for providing exceptional service and support to Walz Craft’s customers and potential leads in the industry. This role involves managing customer inquiries, processing orders, providing accurate product information, and coordinating with internal teams to ensure timely and precise fulfillment of customer needs. The ideal candidate combines strong communication and problem-solving skills with attention to detail and a commitment to Walz Craft’s Core Values—fostering teamwork, accuracy, and continuous improvement every day.

• Serve as the primary point of contact for customers via phone and email, delivering timely, accurate, and friendly service.
• Prepare and process customer quotes, orders, and product information with a high degree of accuracy and attention to detail, applying the Measure Twice for Accuracy principle.
• Develop and strengthen customer relationships, leading to increased sales and market share.
• Provide guidance to customers on Walz Craft’s product offerings, technical options, customer resources, and order requirements to ensure successful outcomes.
• Address and resolve order discrepancies, pricing questions, and customer concerns while maintaining a Be Positive and solution-oriented approach.
• Maintain accurate and up-to-date customer records and documentation within the company’s ERP and CRM systems.
• Proactively identify opportunities to improve customer satisfaction and internal workflows, reflecting Be Value Added thinking.
• Participate in training and team meetings to strengthen product knowledge, sales support skills, and understanding of Walz Craft processes.
• Uphold company policies, procedures, and safety standards to contribute to a productive, respectful, and collaborative work environment.
• Possible limited travel to industry trade shows.

• Be Positive: Maintain a constructive, customer-focused, and team-oriented attitude in all communications.
• Measure Twice for Accuracy: Ensure all customer information, order details, and documentation are correct before processing.
• Be Value Added: Look for opportunities to improve efficiency, accuracy, and service quality for customers and coworkers.
• R.a.W: Embody hard work, continuous improvement, integrity, and leadership mindset in all daily responsibilities.

• Associate degree or equivalent experience in Sales, Business, Customer Service, or a related field preferred.
• Prior experience in inside sales, customer service, or order management—manufacturing or woodworking industry experience a plus.
• Strong communication, listening, and relationship-building skills.
• High attention to detail with strong organizational and data-entry accuracy.
• Proficiency with Microsoft Office Suite and ERP/CRM systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism under deadlines.
• A collaborative attitude with a commitment to Walz Craft’s Core Values and team success.