Assistant Front Office Manager

The opening is for the role of Assistant Front Office Manager at Umed Bhawan Palace Kotah – a heritage hotel in Kota, Rajasthan, India.

Qualifications &

Prerequisites:

- Education:

Bachelor’s / Master’s degree in Hotel Management or a related field.

- Experience:

(1) Minimum of 8 years experience in Front Office operations, including at least 2 years in a supervisory or assistant managerial role;

(2) Experience working with leisure (tourist & domestic), corporate, and wedding guests;

(3) Experience in heritage, boutique, or luxury hotels preferred

-    Technical & Professional

Skills:

(1) Knowledge of PMS (Opera / IDS / WINHMS /similar) and Channel Management software (STAAH, Hotel Spider, etc);

(2) Strong understanding of reservations, billing, night audit, and cash handling

-    Language:
Fluency in English & Hindi (Written & Oral)

Key Tasks & Responsibilities:

- Front Office Operations Management:
Oversee day-to-day Front Office operations to ensure seamless check-ins, check-outs, and guest service delivery across all shifts

- Guest Experience & Service:
Act as the primary escalation point for guest issues, ensuring prompt resolution, personalized service, and effective service recovery

- Team Supervision and Discipline:
Supervise Front Office Executives, Supervisors, Associates, and trainees – ensuring seamless operations through service consistency, following of SOPs, discipline, & grooming standards

- Room Allocation & Inventory Control:
Monitor room status, upgrades, special requests, and coordination with Housekeeping to optimize room readiness and allocation.

- Reservations & Revenue support:
Oversee room availability and rate integrity, coordinate group and wedding bookings, and drive upselling and room upgrade opportunities

- Reporting & Administration:
Oversee and ensure regular preparation and circulation of daily / monthly front office reports to Directors and senior management

- VIPs & Protocol Handling:
Personally manage VIPs, repeat guests, wedding clients, and protocol guests, ensuring adherence to heritage and luxury service standards

- Shift Leadership & Rostering:
Prepare duty rosters ensuring 24x7 Front Office coverage and act as the senior Front Office authority during assigned shifts

- Billing Accuracy & Audit Compliance:
Ensure accurate posting, cash handling, billing, credit procedures, night audits, and adherence to audit and financial control procedures in coordination with the FC & Accounts Department

- Training and Skill Development:
Conduct on-the-job training in PMS / Channel Manager usage, guest communication, complaint handling, and guest hospitality standards.

- Inter-Departmental Coordination:
Liaise closely with Senior Management, and Housekeeping, F&B, Security, Engineering, IT and Sales departments to ensure smooth hotel operations

- Guest Feedback & Reputation Management:
Monitor guest feedback online reviews, and internal comments, ensuring timely action and corrective measures

- Statutory Compliance & Documentation:
Ensure compliance with guest registration norms, FRRO / C-Form fillings, and police verification requirements

- Security & Emergency Response:
Handle emergencies, medical incidents, or security situations calmly and coordinate with Security and local authorities when required

About the Property:

Umed Bhawan Palace Kotah is a royal palace originally built in 1902 by HH Maharao Umed Singh Ji II of Kotah, and first converted into a heritage hotel in 1995/96. The property was initially operated by ITC Hotels (under the Welcom Heritage brand) up to March 2023. It has since undergone renovations, and is now being operated with a new management team under the direct supervision of the Royal Family of Kotah from late-2023 onwards.

Umed Bhawan Palace Kotah currently has 32 keys, a multi-cuisine restaurant “The Dahlia”, a bar “The Swinton Bar”, two indoor banquet halls, and one large outdoor banquet venue. The Palace is surrounded by greenery – making it an oasis of calm within the confines of the city, while still being very centrally located (less than 10 minutes from railway station i.e. Kota Junction).

Kota is a ~6 hour drive from Delhi, ~3.5 hour drive from Jaipur & Udaipur, and is very well connected by rail.

Apply

-  Interested Applicants fitting the above qualifications and requirements may send in their applications to , with the following documents:

- (1) Resume; (2) Current / latest pay slip; (3) Notice Period Details

-  Shortlisted candidates will be contacted to schedule interviews

Please contact our HR Department at  (Call or Whats App) or email us at  if you have any questions or concerns.