Enterprise Customer Success Manager

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by Procure Tech, Travel Tech, and Fin Tech, transforms how companies and travelers Stay, Work, and Pay.

Procure Tech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

Travel Tech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In Fin Tech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

At HRS, we are redefining the way we work within our Business Unit Enterprise Soultions by organizing our business around industry-specific verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally – from acquisition through to delivery.

By aligning teams around key industries such as Automotive, Manufacturing, Energy, or Financial Services, we combine deep sector expertise with functional excellence. This approach empowers our people to make smarter decisions, learn faster, and collaborate more effectively – all while staying laser‑focused on delivering outcomes tailored to our customers’ unique needs.

As an Enterprise Customer Success Manager (all genders), you will be the trusted partner to our existing top‑tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you will develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction.

• Strategic Account Growth: Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical. Leverage structured sales methods (e.g., MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross‑sell and upsell strategies that expand account value, deepen client relationships, and deliver scalable growth.
• Customer Success & Delivery: Ensure smooth implementation and daily operation of HRS solutions tailored to each industry. Lead project rollouts, support contract negotiations, and continuously optimize clients’ travel programs using HRS technology and best practices.
• Relationship Management: Build strong partnerships with key stakeholders in target verticals. Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.
• Performance & Insights: Track key metrics, solution usage, and customer behavior to surface insights and opportunities. Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.
• Cross‑Functional Leadership: Act as the main connection between enterprise clients and HRS teams globally. Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.

• Experience: Several years of experience in B2B enterprise account management, ideally within large enterprise environments. Focused on growing and retaining existing customer relationships through a consultative…