Customer Service Representative​/Supply Chain Coordinator

Overview

Customer Service Representative / Supply Chain Coordinator

• Sector:
  Import&Export/Logistics/Supply Chain
• Type:
  Full-time, Permanent
• Location:
  
  Germany - Düsseldorf/Cologne
• Salary (Annual):
  Up to EUR 45k gross, depending on experience
• Start:
  Preferably March 2026 (flexible)

A Japanese manufacturer is seeking a Customer Service Representative / Supply Chain Coordinator to join their small team in the Düsseldorf area. This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business. The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.

• Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
• Respond to customer inquiries and complaints via phone and email in a professional manner
• Support sales and internal teams with product information, forecasts, and stock monitoring
• Manage customer master data in QAD and Office systems
• Handle transport-related insurance claims
• Coordinate with Sales, Logistics, Finance, and Management across daily operations
• Support reporting, data organization, and ad-hoc administrative tasks
• Act as backup support within a small team and contribute to process improvements

• Experience in customer service, sales administration, order processing, or supply chain roles
• Strong customer-oriented mindset and ability to multitask
• Confident communicator with internal and external stakeholders
• Proficient in Microsoft Office
• Business-level English
• Japanese and/or German language skills are an advantage
• ERP experience (QAD or SAP) preferred
• Comfortable working in a small team with broad responsibilities

• (O) Eligible visa:
  Permanent residence, Spouse, Partner
• (X) NOT eligible:
  Student, Requiring visa sponsorship, YMS, Graduate
• WORK TYPE:
  Permanent, Full-time
• WORKING HOURS:
  
  37.5 hours per week
• VISA SUPPORT:
  No

All applicants for the Customer Service Representative / Supply Chain Coordinator must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.