ICT Desktop Support Engineer; w​/m​/d

ICT Desktop Support Engineer (Cologne, Germany) Purpose of Role

To assist the Head of ICT and the ICT Support Supervisor in ensuring that an effective ICT service is provided globally by supporting all users and maintaining a healthy IT system. To propose and implement improvements to the ICT infrastructure worldwide.

• Provide technical support to all users worldwide to address queries, resolve network, hardware system and software issues on‑site, via phone, remote session or email
• Keep documentation of all support activities in the ticketing system and proactively pick, solve and close tickets
• Work with end users to troubleshoot network, hardware and software issues
• Set up and test notebooks, desktops and peripherals
• Provide training on effective use of hardware and software to new and existing users
• Support and expand the office network infrastructure
• Maintain and monitor critical business ICT resources
• Identify and propose ICT process improvements within the group to ensure optimum use of ICT systems
• Deal with queries and issues arising from use of all handheld devices
• Assess functional needs to determine specifications for purchasing software and hardware
• Recommend and/or perform upgrades on systems to ensure longevity
• Carry out maintenance as required for desktop hardware used in the company
• Assist in maintaining LAN/WAN records and telephone system cabling as appropriate

• Opportunity to join a global company and be part of a diverse international team
• Professional development and career opportunities
• Unlimited access to thousands of courses on the Linked In Learning platform

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