Job Description & How to Apply Below
Citizens Alliance Pvt Ltd works at the intersection of governance, citizen experience, and execution excellence . We run one of West Bengal’s most critical citizen-facing governance systems, handling large-scale grievance redressal, field validation, and citizen feedback.
The Role (Read Carefully)
This is a high-impact, high-accountability leadership role . This is NOT an advisory-only role. You will have direct leadership responsibility for approximately 140 team members across field and data functions.
You will lead:
A Field Validation Unit (FVU) operating across districts
A Data Attribution Unit (DAU) handling large volumes of citizen grievance data
Your job is not to manage people alone.
Your job is to think clearly, act decisively, and surface what matters .
Must-Have Qualifications
Education:
Graduate or Postgraduate degree in Statistics, Mathematics, Economics, Engineering, Analytics, MBA, or an equivalent analytical discipline, from a top-tier institute .
Experience:
8 – 15 years of professional experience with diverse stakeholder management exposure , specifically in roles such as Public Relations, Media, or Brand Consulting, Business Intelligence, Research Etc .
Stakeholder Interface: Proven capability to interface with senior government stakeholders , including Secretary-level officers, and manage cross-functional coordination.
Communication
Skills:
Strong communication and presentation skills , with the ability to convey insights and findings clearly to non-technical and non-expert audiences .
What You Will Actually Do
Own end-to-end field validation of grievance resolutions
Ensure field reports reflect ground truth , not paperwork
Analyze grievance data to identify:
Repeat failure
Process Bottlenecks
Welfare Scheme-Level Friction
District Level Variation
Convert raw data + field feedback into:
Clear patterns
Early warning signals
Low-Cost Improvement suggestions
Produce concise insight notes for senior leadership & Civil Servants
Work closely with top leadership and government officials on governance problem-solving
Operate with high autonomy and minimal supervision
Who We Are Looking For (Profile)
We are looking for a self-driven systems thinker , not a title-chaser.
You may come from:
Governance / public systems
Research or analytics roles
Consulting or program management
High-responsibility operational roles
But you must demonstrate:
Strong pattern recognition
Structured thinking
Clear written communication (1–2 page notes)
High ownership mindset
Comfort with accountability
Years of experience matter less than cognitive sharpness.
Must-Have Skills
Ability to synthesize large volumes of qualitative + quantitative data
Strong writing and reasoning ability
Comfort working with field teams and ground realities
Ability to prioritize ruthlessly
High personal initiative
Why This Role Is Rare
Direct access to top leadership
Real influence on governance outcomes
High autonomy, high responsibility
Zero tolerance for mediocrity
This role is demanding.
It is also deeply meaningful.
How to Apply
Candidates must submit:
Resume
A short note (300–500 words) answering:
“Describe a complex problem you identified early and how you acted on it.”
Applications without this note will not be considered. Please do NOT use AI to write the short note. AI Generated content will automatically disqualify your application.
Please send in your resume and the short note to rec
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×