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Job Description & How to Apply Below
L1 Engineer - UAM & O365
Location:
Kolkata (Onsite)
Experience:
2-5 years
Salary:
Upto 7
LPA
Role Overview
Diversity profiles only
We are looking for an L1 Engineer – UAM & O365 to support User Access Management (UAM) and Microsoft 365 operations.
Key Responsibilities
User Access Management (UAM)
* Handle Joiner/Mover/Leaver (JML) requests within SLA.
* Provision and deprovision users in
* Microsoft Entra (Azure AD)
* and
* on-prem Active Directory*.
* Manage MFA, SSPR, password resets, account enable/disable.
* Manage security groups, distribution lists, shared mailboxes, and role-based access.
* Assign and reclaim Microsoft 365 licenses (E3/E5/F plans).
* Perform access reviews and maintain audit/compliance documentation.
* Ensure adherence to least privilege, segregation of duties (SoD), and audit requirements.
* Microsoft 365 – L1 Support
* Exchange Online :
Mailbox creation, aliases, mail flow checks, shared mailboxes, quarantine releases.
* Microsoft Teams:
Login issues, basic meeting policies, team/channel access, call quality triage.
* SharePoint & One Drive:
Site access, permission management, sync issue troubleshooting.
* Intune (Basic):
Device enrollment issues, compliance checks, profile assignments.
* Entra
-in issues, basic conditional access troubleshooting, group management.
* Use M365 Admin Centers to perform standard operational tasks.
* Monitor alerts and escalate incidents as per defined playbooks.
* Assist in updating SOPs, runbooks, and knowledge base articles.
Process & Compliance
* Follow ITSM processes (Incident, Change, Problem).
* Maintain accurate documentation, access records, and license inventories.
* Support compliance requirements (ISO 27001, SOX, GDPR).
* Ensure SLA/OLA adherence and high-quality end-user support.
Must-Have Skills
* Hands-on experience in JML lifecycle management.
* Microsoft 365 administration (Exchange, Teams, SharePoint, One Drive, Intune – basic).
* Azure AD / Entra on-prem AD fundamentals.
* MFA, SSPR, and basic conditional access troubleshooting.
* Experience with ticketing tools (Service Now / Jira).
* Strong communication and documentation skills.
Nice-to-Have Skills
* Azure AD Connect / hybrid identity exposure.
* Defender for Office 365 (quarantine, safe links).
* Basic Power Shell scripting.
* Understanding of RBAC, access reviews, and PIM.
Qualifications & Experience
* 2–4 years of experience in IT Service Desk / UAM / O365 L1 support.
* Bachelor’s degree in IT / Computer Science or equivalent experience.
* Preferred certifications:
• MS-900, SC-900
• AZ-104 / MD-102 / MS-102 (plus)
Key Performance Indicators (KPIs)
* SLA adherence and First Contact Resolution (FCR).
* Accuracy in access provisioning and deprovisioning.
* Timely leaver access revocation and license recovery.
* CSAT scores and documentation quality.
* Backlog and ticket aging control.
Work Schedule
* Rotational or general shift
* On-call support may be required during planned changes or major incidents
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