Process Training Manager​/International Voice Process

Position: Process Training Manager//International Voice Process
Leading BPO in Kolkata
Hiring for Process Training Manager
International Voice Process
Must be working as Training Manager on papers for at least 1 year in BPO in International BPO(Customer service)
Candidates willing to relocate can also apply
Shifts 24
* 7

IMMEDIATE JOINERS PREFERRED

Interested candidates can mail cv at [HIDDEN TEXT] or call at

Roles & Responsibilities

 Identify and assess future and current training needs through job analysis, career paths, annual
performance appraisals and consultation with line managers
 Draw an overall or individualized training and development plan that addresses needs and expectations
 Conduct effective induction and orientation sessions
 Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
 Develop/ enhance the current training methodologies/ framework
 Resolve any process related opportunities and tailor training programs as necessary
 Maintain a keen understanding of training trends, developments and best practices
 Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
 Schedule training sessions, organizes information cascade and other interventions for team
 Review existing training materials and manuals to determine appropriateness and relevance and update accordingly
 Work with managers to address learning issues, instruction problems, or new educational needs
regarding specific employees or departments

Interested candidates can mail cv at [HIDDEN TEXT] or call at