Training Coordinator

As a  Training Coordinator , you'll play a crucial role in ensuring our training and development activities are directly linked to the organization's mission and vision. You'll be instrumental in developing and delivering brand and service-related training, supporting key learning initiatives, and facilitating on-property training for all associates, supervisors, and leaders. Your efforts will directly contribute to compliance with required training, talent development, and the overall success of our hotel operations.

Key Responsibilities   Training Development & Delivery:
Verify that all training and development activities are directly linked to the organization's mission and vision.
Assist with the development and learning delivery of critical brand and service-related topics.
Support the planning and execution of key learning delivery and leadership development activities across the property.
Facilitate specified on-property training sessions, including core required training and brand training for hourly associates, supervisors, and leaders.
Maintain up-to-date knowledge on brand and leadership development tools and resources.
Assist leaders with their resources and development as requested and appropriate.
Develop engaging training aids and multi-media tools to present training material effectively.
Prepare thoroughly for all training classes, including organizing materials, setting up classrooms, and breaking down after sessions.
Compliance & Administration:
Monitor compliance of all required training, including new hire training programs and brand training initiatives.
Work directly with human resources and operations leaders to support compliance for all required training.
Understand and proficiently utilize learning technology platforms and manage Learning Coordinator responsibilities to effectively support the hotel's training needs.
Order and manage inventory of all training materials and supplies.
Follow all company and safety and security policies and procedures.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Team Collaboration & Guest Service:
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with colleagues; support the team to reach common goals; and listen and respond appropriately to the concerns of other employees.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards in all training and operational aspects.
Participate fully in the Field Trainer Network and partner with the continent learning organization to ensure updated programs and processes are pulled through for the hotel.

Physical Requirements    Move, lift, carry, push, pull, and place objects  weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk  for an extended period of time or for an entire work shift.
Perform other reasonable job duties  as requested by management.

Preferred Qualifications

Education:

High School diploma or G.E.D. equivalent.
Related

Work Experience:

At least 1 year of related work experience in training, human resources, or a similar field.
Supervisory

Experience:

Supervisory experience is preferred.