Estimator In Training

Overview

WELCOME TO GERBER COLLISION & GLASS Our team members drive us. Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best. We invite you to join our team.

Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The Estimator in Training works closely with our Estimator to learn how to diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. The Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Greet customers at repair drop off and build rapport.
• Map damage with the customer (previous, current loss, WOW opportunities).
• Handle repair mapping, take initial photographs. Upload photos and notes to CCC One, along with arrival time, etc.
• Notify production that the vehicle has arrived and place it in the production queue. Verify estimate during teardown.
• Finalize estimate using proper Repair Planning Template.
• Work with the repair team to ensure notations on windshield are correct and complete. Prepare final parts list.
• Use Promise Date Calculator to set promise date. Call customer to review the estimate and promise date.
• Update customer regularly (frequency per management standards).
• Participate in and contribute to regularly scheduled production meetings.
• Call customers whose cars will be completed the next day and schedule with the customer.
• Follow up with technicians after vehicle tear down and adjust the estimate if needed.
• Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

• Excellent communication skills.
• Computer literate. Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

PAY: $18.00 - $22.00/hour, depending on experience