Store Manager - Lulu Mall

Job Description

Job Title :
Store Manager

Department :
Retail Stores

Reports To :
Cluster Manager

Role Summary :
The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer
- centric strategies and team leadership.

Key

Responsibilitie

s

:
Customer Focus

Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

Exhibit emotional intelligence to build trust and rapport with

customers.

Handle customer queries, concerns, and feedback with

professionalism and empathy.

Ensure all employees adhere to the company's policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

Leverage data insights to optimize inventory and identify

growth opportunities.

Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management

Adapt to new business strategies and implement changes

effectively within the store environment.

Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.

Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.

Maintain outstanding store condition.
Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating

operational checklists.

Candidate

Requirement

:

Bachelor's Degree

Total 5+ years of retail experience in the fashion industry, min

2 years of experience as a store manager or assistant store

manager handled a team of 5+ people.

Expert in Microsoft office.
Demonstrated success in achieving sales targets and

exceeding customer expectations.

Exceptional customer service orientation with a strong focus

on customer satisfaction.

Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations.

Strong team leadership skills to lead and inspire a team.
Excellent communication and interpersonal skills for effective

team interaction and conflict resolution.

Strong analytical and problem-solving skills to analyze data,

identify trends, and make informed decisions.

Proficiency in store operations, including visual merchandising,

stock management.

Understanding of inventory management and loss prevention.

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