Store Manager - Forum Mall

Job Description

Job Title

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Store Manager

Department

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Retail Stores

Reports To

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Cluster Manager

Role Summary

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The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

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Customer Focus

Provide exceptional customer service by going the extra mile to ensure customer loyalty.
Exhibit emotional intelligence to build trust and rapport with customers.
Handle customer queries, concerns, and feedback with professionalism and empathy.
Ensure all employees adhere to the company's policies and guidelines, fostering a customer-centric culture.

Sales Mastery

Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
Leverage data insights to optimize inventory and identify growth opportunities.
Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

Adapt to new business strategies and implement changes effectively within the store environment.
Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
Maintain outstanding store condition.
Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

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Bachelor's Degree

Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.

Expert in Microsoft office.
Demonstrated success in achieving sales targets and exceeding customer expectations.
Exceptional customer service orientation with a strong focus on customer satisfaction.
Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
Strong team leadership skills to lead and inspire a team.
Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
Proficiency in store operations, including visual merchandising, stock management.
Understanding of inventory management and loss prevention.

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