Studio Manager and Lead Instructor

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Studio Manager & Lead Instructor (20 Teaching Hours Included)
Full-Time Health & Wellness / Fitness Studio

We are seeking a highly organized, client-focused Studio Manager & Lead Instructor to oversee daily studio operations while delivering 20 hours of high‑quality instruction each week. This role combines leadership, administration, client management, and team coordination to ensure an exceptional studio experience. The ideal candidate is proactive, detail‑oriented, and thrives in a fast‑paced wellness environment.

Studio Operations & Management

• Serve as the primary point of contact for all studio‑related matters.
• Act as the site Health & Safety Lead, including key‑holder responsibilities.
• Maintain overall studio cleanliness and ensure proper upkeep of Reformer beds and equipment.
• Oversee all studio communications, including monitoring and responding to email and Momence messages.

Class & Schedule Coordination

• Manage the full class schedule (Monday‑Sunday), ensuring seamless timetable coverage.
• Coordinate all 1:1 Reformer sessions, scheduling, and instructor assignments.
• Organise cover for staff holidays and instructor absences.
• Manage diary changes, cancellations, and session adjustments.
• Monitor waitlists, moving clients into available slots and ensuring accurate recredits.

Client & Membership Management

• Oversee all aspects of client membership administration, including block bookings, 1:1 sessions, private sessions, offer packages, renewals, special events, and general enquiries.
• Process client suspensions, cancellations, upgrades, and downgrades in alignment with studio policies.
• Manage client payments, new sales, renewals, failed payments, and follow‑up communications.
• Conduct follow‑up calls for first‑time clients, offer‑package buyers, low client/instructor ratings (below 3/5), and non‑renewed block packages.

Sales, Stock & Reporting

• Order and maintain studio stock levels.
• Complete weekly reports covering enquiries, membership changes, attendance, new sales, renewals, and offer performance.
• Support monthly reporting in collaboration with the Area Manager.

Team Coordination

• Lead monthly team training, meetings, and ongoing communication.
• Manage activity within the studio's Whats App team group.
• Serve as the primary point of contact for instructors, offering support as needed.
• Attend at least one class per month led by each instructor for quality assurance and feedback.

• Previous experience in fitness, Pilates, yoga, or wellness operations (studio management preferred).
• Strong communication, scheduling, and customer service skills.
• Confident leading a team and maintaining high performance standards.
• Proficient with booking/membership platforms (Momence experience an asset).
• Highly organized, proactive, and committed to elevating the client experience.