Floor Supervisor, Hospitality ​/ Hotel ​/ Catering

Overview

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

To oversee the daily housekeeping operations on assigned floors, ensuring every guest space reflects the elegance, precision, and exceptional standards of Fairmont Cheshire, The Mere. The Floor Supervisor leads the housekeeping team with grace and attention to detail, ensuring immaculate presentation, seamless service delivery, and a consistently luxurious environment that enhances every guest’s stay.

• Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards
• Conduct detailed inspections of guest rooms, corridors, and service areas to ensure flawless cleanliness and presentation
• Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations
• Lead by example, maintaining a polished, professional presence throughout the hotel
• Ensure timely completion of room assignments, managing productivity and service flow
• Provide coaching, guidance, and on-the-job training to room attendants and housekeeping colleagues
• Respond promptly to guest requests, ensuring personalised and anticipatory service
• Coordinate with Front Office, Engineering, and Guest Relations to support smooth room readiness and guest satisfaction
• Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment
• Support service recovery, addressing guest concerns with discretion and professionalism
• Maintain accurate records of room status, maintenance issues, and housekeeping reports
• Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
• Uphold health, safety, and hygiene procedures, including COSHH and manual-handling guidelines
• Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities
• Assist with onboarding and training of new team members
• Promote a positive, collaborative, and guest-focused team culture
• Ensure lost-and-found procedures are followed accurately and securely
• Support additional tasks as required by the Housekeeping leadership team

• 1–2 years’ experience in housekeeping or a similar role within luxury hospitality
• Previous supervisory or team-leading experience desirable
• Strong communication and interpersonal skills with a polished, professional presence
• Excellent attention to detail and commitment to maintaining luxury standards
• Knowledge of housekeeping procedures, cleaning standards, and room presentation
• Understanding of UK health & safety regulations, including COSHH
• Strong organisational and time-management skills
• Ability to lead, motivate, and support a diverse team
• Basic IT skills for housekeeping systems and reporting
• A passion for luxury hospitality and delivering exceptional guest experiences

• Exclusive Discounts
• Fairmont Cheshire, The Mere, Spa and Golf discount
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
• 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people