VodafoneThree - Senior Onsite and Cover Advisor At Customer , United Kingdom Dedicated

Position: VodafoneThree - Senior Onsite and Cover Advisor At Customer Location, United Kingdom Dedicated [...]
## Vodafone Three - Senior Onsite and Cover Advisor Warington, United Kingdom
** Who We Are
** We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
** Why Vodafone Three
** Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
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* Location:

** Knutsford (Within the clients office)  
** Salary:** £30,450 plus yearly bonus  
*
* Hours:

** 37.5 hours per week Monday - Friday   
*
* Contract:

** 12-month fixed term contract
** What you’ll do
** You'll manage the day to day running of one of our prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.

Key Accountabilities:

** Who You Are
*** A strong ability to build relationships with internal and external stakeholders.
* Previous Customer Service Experience.
* Ability to manage own time to always deliver great service.
* Excellent keyboard skills and systems knowledge including Excel
* Interest / understanding of Mobile devices including features / benefits.
* Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
* Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
* The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
* First point of contact and responsible for maintaining relationships with customer, end users and accounts team.
* Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
* Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
* Maintain equipment storage and distribution, being responsible for audit logs.
* Provide end user assistance for users porting and migrating onto the Vodafone Network.
* Provide end users with first line information on benefits of the Vodafone Network.
* Provide enhanced service and service levels for VIP users.
* Support with training of all cover advisors to ensure we maintain a seamless level of service.
* Supporting other Vodafone HQ…