Helpdesk Advisor

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We’re looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.

• Provide first‑line support to branches and internal teams across the UK
• Handle a wide variety of queries – from system access to process guidance
• Log and track queries through to full resolution
• Communicate clearly and calmly with staff at all levels
• Learn and support the company's bespoke internal systems

• Excellent communication and customer service skills
• Confidence, calmness and professionalism when dealing with queries
• Strong attention to detail and a can‑do attitude
• Able to take ownership and follow issues through to completion
• Keen to learn new systems and processes

• £30,000 per annum
• Full‑time, 35 hours per week: shifts 7:30‑15:30 / 9:00‑17:30
• 25 days holiday
• Free on‑site lunch served daily in the staff canteen
• Paid parking
• Profit bonus
• Pension scheme
• Summer BBQ, Christmas party and long‑service rewards
• Genuine career stability in a supportive, family‑feel environment

Apply now by sending your CV. We aim to respond to all successful applications within two days. If you’ve not been contacted within two days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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