Helpdesk Advisor

Are you the calm, solutions-focused person everyone turns to when something needs sorting?

Were looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count.

What will you be doing as a Helpdesk Advisor?

• Providing first-line support to branches and internal teams across the UK
• Handling a wide variety of queries - from system access to process guidance
• Logging and tracking queries through to full resolution
• Communicating clearly and calmly with staff at all levels
• Learning and supporting the company's bespoke internal systems

We would LOVE to hear from you if you have the following skills and experience:

Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Process Support Administrator, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, wed love to hear from you!

• Excellent communication and customer service skills
• Confident, calm, and professional when dealing with queries
• Strong attention to detail and a can-do attitude
• Able to take ownership and follow issues through to completion
• Keen to learn new systems and processes

What will you get in return for your work as a Helpdesk Advisor?

• 30,000 per annum
• Full-time, 35 hours/week: shifts 7:30-15:30 / 9:00-17:30
• 25 days holiday
• Free on-site lunch served daily in the staff canteen
• Paid Parking
• Profit Bonus
• Pension Scheme
• Summer BBQ, Christmas party, and long-service rewards
• Genuine career stability in a supportive, family-feel environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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