Dispatcher​/Road Supervisor

Dispatcher / Road Supervisor at Transdev summary:

This role combines dispatching and field supervision for fixed-route and on-demand public transit, monitoring real-time vehicle performance via CAD/AVL systems, assigning coverage, and responding to service disruptions. The Road Supervisor duties include on-scene incident investigation, operator coaching and training, compliance support, and conducting ride-checks and audits. Requires a High School diploma, Class B CDL with passenger endorsement, transit dispatch experience, and availability for AM/PM shifts including weekends and holidays.

Dispatcher / Road Supervisor (AM / PM)

Transdev in Knoxville, TN is hiring for a Dispatcher / Road Supervisor to support both fixed-route and on-demand transit operations. This role combines the core functions of a dispatcher and field supervisor—monitoring real-time service through Trans Loc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer-focused service. We are seeking a professional who is highly organized, tech-savvy, and dedicated to safety.

Compensation & Benefits

Non-CBA Position

• Starting pay: $26.65-$27.49 per hour
• Vacation: minimum of two (2) weeks per year
• Sick Days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability.

em Benefits may vary depending on location policy. /em

Key Responsibilities

Dispatch Operations (AM/PM Coverage):

• Monitor real-time vehicle performance using Trans Loc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in.
• Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service.
• Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management.
• Provide clear, timely radio and phone communication with operators and field staff.
• Record service data, delays, missed trips, and operator call-ins using Trans Loc and related dispatch software.
• Communicate service updates to management and client contacts.

Road Supervision:

• Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports.
• Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy.
• Coach and retrain operators following incidents, performance issues, or new procedures.
• Serve as liaison between operators, management, and client representatives for field service issues.
• Assist in training new operators, including Trans Loc usage, customer service expectations, and on-road safety.
• Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.

General:

• Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries.
• Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED (required)
• Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required)
• 3–5 years experience in public transit dispatch or road supervision preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as Trans Loc or Passio
• Excellent verbal communication, decision-making, and problem-solving skills
• Must be able to work AM/PM shifts, weekends, and holidays as needed
• Subject to DOT drug test and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Combination of office (dispatch) and field (road supervision) environments
• Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle
• Must be able to work flexible hours and respond to emergency situations

About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility…