Relationship Banker II; Midland Branch

Overview

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Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers an opportunity for candidates with retail or sales experience who are interested in growth, development, and upward mobility.

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspectives about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings
• Provides a consistent optimal customer experience, including greeting customers and processing transactions to meet customers where, how, and when they bank
• Owns and resolves customer issues
• Refers customers to internal experts when complex financial goals and needs are identified
• Follows bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; participates in sound banking practices and manages operational risks

This position requires tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree
• Life Insurance License
• One (1) year of cash-handling, banking, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Excellent relationship-building skills
• Strong communication and customer focus

Full time

Pay ranges are job specific and provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance. Pay will vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range where the position is located and the level of the position.

Job Range Target:

Minimum: $43,814.19 USD

Median: $52,402.00 USD

Incentive Pay Plans:

This role is eligible to participate in a commission incentive plan. Employees have the potential…