Retail Third Key Dispensing Optician Job Knoxville area,Tennessee USA,Retail

Store 589, Pavilion of Turkey Creek, Knoxville, Tennessee, United States of America

Job Description

Posted Monday, February 2, 2026 at 6:00 AM

Overview

Summary: State Licensed Optician assigned primarily to the retail floor. Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer’s needs. In addition to selling, the associate will handle routine supervisory functions such as: open/close duties, transaction approvals, and customer problem resolution.

Responsibilities

Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.

Answer telephone promptly and professionally or provide a prompt greeting and obtain prescription for in-store customers. Be able to provide potential customers with basic information such as: starting price points for lenses, current in-store promotions, Doctor’s phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.

Identify customer’s needs through Lifestyle selling techniques and match frame to customer’s face shape and prescription and utilize the Lens Selling Kit to assist in educating the customer throughout the sales process to increase their knowledge and understanding of available lens options.

Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.

Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.

Complete Company required training programs.

Follow Company safety rules and standards.

Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.

Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.

Contact a member of the management team regarding any associate issues that involve Progressive Discipline.

Refer customer service issues that cannot be solved to the next scheduled member of the management team.

Other duties as assigned by management to include cross training.

Experience/Education

One (1) year of related experience
HS diploma, GED or equivalent related job experience
Opticians State License required

Additional Requirements

Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms and prescriptions

Mental/Physical Requirements

Work changing schedules to meet business demands
Strong organizational skills
Speak clearly and effectively
Calculate and manipulate numbers/data
Problem solve/reasoning
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all interactions
Bend and stoop continuously
Reach above shoulder continuously

Training Requirements (where applicable)

Complete company required training within appropriate timelines
Cross training in all departments as needed

Essential Responsibilities related to Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity

Stand
Walk
Sit
Use hands to touch, handle, or feel
Reach with Hands and Arms
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear

Essential Responsibilities related to Behavioral Characteristics

Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Mus…


Increase/decrease your Search Radius (miles)



Job Posting Language