Representative, PSS Product Representative
Listed on 2026-02-02
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Retail
Business Development, Business Administration, Customer Service Rep
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim
A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job DescriptionThe purpose of this job is to maintain and grow relationships with Parts and Service Solutions (PSS) customers and service an account portfolio.
In this role you will:
Work with supplier partners to maintain adequate inventory in the warehouse to support key customers.
Coordinate drop shipments from supplier partners to meet customer needs.
Respond to customer inquiries from Pilot internal customers including pricing of products and services, delivery requests, order management, and urgent needs for products.
Work closely with the PSS warehouse team to prioritize urgent needs for customers and ensure timeliness of critical shipments.
Provide ideas to the PSS Product Manager in order to promote new products and services.
Build relationships with internal customers and promote PSS products and services to help grow the business.
Communicate with the PSS sales and management teams to make leadership aware of internal customer concerns and issues.
Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods.
High school diploma or equivalent certificate required.
Bachelor’s degree in business or related field preferred.
Minimum one year’s related work experience required; two years’ work experience preferred.
Intermediate Microsoft Office skills
Basic CRM skills
Strong written and verbal communication skills
Excellent customer service skills and ability to handle difficult issues.
Strong organizational skills and attention to detail
Ability to work as part of a team and problem-solve.
Ability to adapt to change including a willingness to take on new tasks and technology.
Willingness to learn new tasks and flexibility to support other areas of the business as needed
- Nation-wide Medical Plan/Dental/Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
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