Service & Engagement Team Leader

Pay range per hour is $20.50 – $34.85. Pay is based on several factors including labor markets, education, work experience and certifications.

Target invests in you as a team member so you can take care of yourself and your family. Eligible team members and their dependents receive comprehensive health benefits and programs, including medical, vision, dental, life insurance and more. Other benefits include 401(k), employee discount, short‑term disability, long‑term disability, paid sick leave, paid national holidays and paid vacation. Find competitive benefits from financial and educational to well‑being and beyond at .

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Advocate for guest experience by welcoming, thanking and exceeding guest service expectations. Advocate for both in‑store and digital services and solutions, ensuring exceptional quality while making shopping quick and easy for guests at the check‑lance, guest services, gift registry, pick‑up and drive‑up.

As a Service and Engagement Team Leader, you will develop the skills of guest‑service fundamentals, problem‑solving, retail business fundamentals, and team leadership. You will also boost loyalty programs and cultivate a guest‑first team culture.

• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences.
• Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants to exceed guest service expectations.
• Execute best practices in onboarding, skill development, coaching and performance management.
• Plan daily/weekly workload to support sales goals and troubleshoot opportunity areas.
• Support Target Loyalty Programs and educate teams about benefits.
• Maintain team training, continuous education and performance expectations.
• Conduct meaningful development conversations and recognition to promote a positive culture.
• Respond quickly to guest concerns and de‑escalate issues.
• Keep the team updated on promotions, launches and events.
• Evaluate candidates for open positions and build a guest‑centric team.
• Work a flexible schedule including mornings, evenings, closing, overnight, holidays and weekends.
• Enable efficient pick‑up and drive‑up orders, and support guest services and compliance with beverage laws.
• Lead a culture of ethical conduct, compliance, safety and incident response.
• Model safe security practices and merchandise protection strategies.
• Handle all store emergency and compliance needs.
• Perform all other duties as required by business needs.

• Enjoy interacting and helping others—guests and teammates alike.
• Thrive in a fast‑moving, highly active and physically demanding role.
• Work flexible hours, including nights, weekends, holidays and peak times.

• High school diploma or equivalent; must be at least 18 years old.
• Previous retail experience preferred but not required.
• Lead and hold others accountable.
• Operate handheld scanners, communication devices and other technology.
• Manage workload and prioritize tasks independently or with a team.
• Maintain a welcoming and helpful attitude.
• Communicate effectively.
• Remain focused and composed in a fast‑paced environment.

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information.
• Handle cash register operations and oversee cash office processes as needed.
• Lift or move merchandise up to 44 pounds without assistance.
• Climb up and down ladders as required.
• Maintain a flexible work schedule with reliable attendance.
• Work in varying temperatures, humidity and other conditions.
• Remain mobile for the duration of a scheduled shift.

Please visit  for benefits eligibility information.

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact candidate.acc Non‑accommodation‑related requests will not be addressed through this channel.