Mobile Associate, Store-in-Store, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding processes to help customers self-serve and use the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Completes training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates to be Customer Ready at all times. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, carries keys to kiosk cabinets, locks/secures kiosks and assets, and reports lost keys or assets to the manager.
• Demonstrates customer obsession. Is friendly, engaging, and able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience;
  Retail environment preferred (Required)

• Customer Satisfaction:
  Passionate customer advocate; balances customer experience and performance goals (Required)
• Team Building:
  Willingness to work with peers and store leaders, learn and share best practices while serving customers (Required)
• Retail Sales:
  Competitive drive and confidence in a fast-paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days, on-the-job training is provided and hourly training pay is available. After completion, Mobile Associates may promote to Mobile Expert with an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are…