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Specialist, Category - General Merchandise

Job in Knoxville, Knox County, Tennessee, 37955, USA
Listing for: Pilot Company
Full Time position
Listed on 2026-01-29
Job specializations:
  • Retail
    Customer Service Rep, Business Administration
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to manage the day-to-day relationship with the primary food service wholesale partners and to support the inventory management system by serving as a liaison between multiple cross-functional teams.

Essential Functions
  • Strengthen store operations by researching and solving process issues for the inventory management system
  • Establish and maintain ongoing communication between the Category, Field Merchandising, Field Operations, IT, and Development teams in support of the inventory management system
  • Collaborate with the Deli Category management team for new item and promotional program set-ups
  • Resolve operational matters related to order and delivery, as well as day‑to‑day activities involving food service wholesalers
  • Manage merchandising projects from concept to implementation, (e.g.,new product initiatives, vendor set‑ups, in‑store programs and services)
  • Support and coach Category Managers with the utilization of the inventory management system and associated processes
  • Review and approve appearance level change requests related to placement or inventory levels made by field operations
  • Run database queries and distribute weekly and monthly inventory management system performance reports
  • Set up new store order entry access in the inventory management system
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned
  • Qualifications
    • Ability to apply critical thinking and situation analysis skills to troubleshoot and resolve issues
    • Excellent organizational and time management skills
    • Ability to prioritize
    • Excellent written and verbal communication skills
    • Ability to communicate effectively with all levels of the organization and with a diverse work team
    • Ability to work in a fast‑paced, dynamic environment
    Benefits
    • Nation‑wide Medical Plan/Dental/Vision
    • 401(k) and Flexible Spending Accounts
    • Employee Fuel Discount
    • Adoption Assistance
    • Tuition Reimbursement
    • Onsite Gym and Cafeteria
    • Weekly Pay

    All your information will be kept confidential according to EEO guidelines

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