Store Customer Service Specialist; Floater

Overview

Job Description The individual selected for this role will be expected to work at stores within a 25 mile radius of Store #702026, located at: 11110 Kingston Pike, Suite 105, Knoxville, TN 37922. This is a Part-time position. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions.

Customer Service Specialists are expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 25 mile radius of Store #2026, located at: 11110 Kingston Pike, Suite 105, Knoxville, TN 37922. Additional locations include: 909 Osprey Point Lane, Suite 109, Knoxville, TN 37922; 266 N. Peters Rd., Knoxville, TN 37923; 10867 Hardin Valley Rd., Knoxville, TN 37932.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:
Life, Career, Connection. It s all here for you... let s Create Your Possible

Benefits: A general description of benefits offered can be found at  Click on “Candidates” to view benefit offerings you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are based on various factors and may vary by location. Sherwin-Williams is an Equal Employment Opportunity employer and a Federal Contractor; applicants with arrest or conviction records will be considered in accordance with laws.

The company will never request payment or sensitive personal information during the application process.