Customer Service - Donor Support Technician

Responsible for preparing the donor, donor area and equipment for the pheresis processors. Will report to the Assistant Center Manager.

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness of any reaction the donor may have during or after the pheresis process and notifies appropriate staff.
• Uses a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Links equipment and soft goods used in the pheresis process to the appropriate donor via the PDA.
• Alerts the Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands policies and procedures associated with hyper‑immune programs at the center, if applicable.
• Maintains a clean, efficient work environment, ensuring sufficient operating supplies and forms are available. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross‑trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization.
• Performs job‑related duties as assigned.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Minimum of three (3) months’ work experience in a medical or health‑provider environment, or an equivalent combination of education and experience.
• Performs basic math calculations.
• Ability to speak multiple languages is an asset.

• Understands, remembers and applies oral and/or written instructions.
• Understands and follows basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally performs tasks while standing and walking up to 100% of the time.
• Uses reach, bend, kneel and manual dexterity; occasionally required to lift and carry up to 25 pounds.
• Fast‑paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and blood‑borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma‑derived therapies for people in more than 100 countries.

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At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

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CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit