Rapid Access Coordinator

Adecco Healthcare & Life Sciences is hiring a Rapid Access Coordinator in Knoxville, TN
! This role is in person / onsite. Please review the details below and apply with an updated resume.

Position Type :
Temp to hire

Schedule :
Part time – 24 hours per week – shift times (7:00AM-7:00PM)

Pay : $18.00 to $20.00 per hour based on experience

• Coordinates and facilitates appropriate patient transfer and consult requests from referring facilities in accordance with established clinical guidelines and protocols and EMTALA within established time frames.
• Coordinates and facilitates appropriate direct patient admissions from physician offices and ambulatory outpatient centers in a timely manner.
• Coordinates and schedules tele-medicine consults for emergency departments and inpatient facilities.
• Utilizes effective and professional communication to act as liaison on behalf of the patient between physicians, hospital staff, and referring facilities.
• Obtains and documents accurate patient clinical information relevant to transfers or direct admissions and clearly communicates information to accepting physicians.
• Demonstrates the ability to triage and prioritize patient acuity utilizing critical thinking skills, clinical decision making and acquired knowledge to assist in assessing situations and facilitating patient flow through the continuum of care.
• Obtains verbal admission order from the provider for patient type/status (inpatient, observation, etc.) and appropriate level of care (critical care, telemetry, medical, etc.) Enters order into eCare.
• Obtains accurate patient demographic information from referring facilities and physician offices to perform patient quick registration.
• Immediately requests bed placement for patients and communicates bed numbers back to referring facilities or physician offices. In the event of delays in bed assignment, perform patient status checks and coordinate placement. In event of urgent placement involves the ED physician and/or Clinical or System AOC.
• Monitors and communicates daily system bed status across the organization. Maintains an up-to-date and accurate profile of bed capacity across all facilities, including the number of patients holding for a bed in the emergency departments, surgery and other patient holding areas. Elevates capacity issues to System Clinical AOCs, hospital CAOs and CNOs.
• Immediately elevates transfer acceptance issues to the appropriate level of system and facility leadership.
• Schedules appointments for Outreach Link for emergency department patients who need follow-up treatment and/or resources for mental health or substance misuse.
• Coordinates air transportation when needed.
• Follows appropriate hand-off protocols at shift change including giving full patient report, completing all patient transfer documentation and patient status orders, and logging off the telephone.
• In the event of an unexpected telephone downtime and/or power outage, opens an urgent ticket with the Help Desk to implement Crisis Link and WiFi phones and immediately initiates proper downtime action steps.
• Completes all necessary training and refers to facility acceptance guidelines and protocols to coordinate transfers and admissions. Attests quarterly to a review of all guidelines and protocols. Checks emails on a routine basis to stay up to date on process changes that need to be implemented immediately. Maintains an awareness of all services and capabilities.
• Completes appropriate patient follow-up and manages expectations related to transfer requests in a timely manner (i.e., follow-up when additional testing requested by accepting physician, needed data for stroke/neurology transfers, when physicians request a patient be transported immediately, etc.).
• Demonstrates proficiency in working with the Patient Checklist, Flowboard, eCare, eCare Schedule Book, STAR and other office-oriented systems as needed.
• Completes necessary reports and assignments during call downtime.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

• High School Diploma / GED
• Licensed as an EMT, Paramedic, or LPN in the state of TN
• Two years of experience in a health-related field

• Weekly Pay
• 401(k) Plan
• Skills Training
• Excellent medical, dental, and vision benefits

Pay Details $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by…