Director of Residential Services

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Director of Residential Services

Join us at Sertoma, where we're not just looking for a Director of Residential Services – we're seeking a compassionate person who will become a key leader in our Residential Care Program. This role is more than just a job; it's a chance to make a profound difference in the lives of those with intellectual disabilities. As part of our team, you'll play a pivotal role in ensuring that every individual receives the highest standard of care and support they deserve.

And it's not just about the work – we offer competitive wages and a comprehensive benefits package because we believe in taking care of our own. Join us, and together, let's create a brighter future for our community.

The Director of Residential Services will report directly to the Chief Operating Officer - COO, overseeing the operational aspects of our residential care program. Responsibilities include ensuring compliance with licensure and quality assurance requirements, monitoring paperwork, conducting staff training, and providing support to residential staff. The Director will work closely with various internal and external stakeholders to uphold the highest standards of care and service delivery.

• Ensure compliance with all Sertoma Center, Inc. Personnel Policies and Procedures, as well as standards set forth by Licensure, Quality Enhancement, Medicaid Waiver, and regulatory agencies.
• Coordinate, facilitate, document, and participate in all required meetings, including staff meetings, house meetings, and incident management meetings.
• Monitor and complete all paperwork requirements in a timely manner.
• Assist in communication between residential staff, management, and other departments within the organization.
• Provide training and support to direct support staff on household responsibilities, management, licensure requirements, and safety protocols.
• Conduct unannounced visits and inspections as assigned.
• Cultivate a positive work environment and ensure adherence to organizational culture and values.
• Review residential timesheets, daily notes, and documentation of home visits.
• Hold regular meetings with Residential Coordinators and Community Living Managers.
• Be available on-call for all residential emergencies and provide support as needed.
• Oversee residential purchases and approve expenditures.
• Review new employee training records and ensure compliance with required training.
• Perform other duties as assigned by management.

• Bachelor’s degree preferred in Social Work, Sociology, Psychology, Special Education, or related field. An equivalent combination of education and experience may be considered.
• Minimum of 2 years college coursework plus 4 years of experience working with developmentally disabled individuals, or equivalent.
• Supervisory experience preferred, preferably in a residential setting.
• Knowledge of quality control processes and office management.
• Valid TN driver's license and good driving record.
• Ability to sit, stand, and lift heavy objects as required.

• Demonstrate respect for colleagues, diversity, and always maintain professionalism.
• Dedication to serving individuals with disabilities and continuous improvement.
• Contribute to fiscal responsibility by controlling expenses and promoting safety.
• Maintain confidentiality and discretion in handling client and personnel records.
• Adhere to work schedules and perform duties with minimal supervision.
• Foster positive working relationships with coworkers and clients.
• Ensure regular attendance as per job requirements.

Join our team and make a difference in the lives of individuals with disabilities. Apply today!