Operations & Accounting Manager - HVAC

True North Service Professionals is a growing HVAC company seeking an experienced Operations & Accounting Manager to play a key leadership role in the business. This position sits at the intersection of operations, finance, and people, overseeing office operations, HR support, and core accounting functions. It’s an ideal opportunity for a proactive, solutions-oriented professional who wants long-term stability, real ownership, and the chance to help build and scale a well-run organization, within a company where culture, trust, and how people are treated truly matter.

• Oversee day-to-day office operations, administrative functions, and accounting activities to ensure the business runs smoothly and professionally
• Own hands-on bookkeeping and financial accuracy, including accounts payable and receivable, invoicing, deposits, payroll coordination, and bank reconciliations
• Record and manage all financial transactions in Quick Books, ensuring timely and accurate data entry and reporting
• Manage vendor payments, customer billing, and collections, resolving discrepancies and maintaining healthy cash flow
• Prepare monthly financial reports and support budgeting, forecasting, and operational decision-making
• Act as a strategic partner and direct point of contact to ownership, providing operational and financial insights to support business decisions
• Support HR functions including onboarding, employee file management, and internal team communication
• Partner closely with dispatch, call center, warehouse, and field teams to support scheduling, inventory tracking, and day-to-day operations
• Monitor key performance metrics and recommend process improvements to increase efficiency and customer satisfaction
• Build, document, and improve operational, administrative, and accounting processes as the company grows
• Serve as a trusted problem solver and operational leader, stepping in where needed and taking ownership across the business

• Minimum of five (5) years of experience in office management and bookkeeping or accounting, with trades experience (HVAC, plumbing, electrical, construction, or home services) highly preferred.
• Proven experience working in a small business environment where flexibility, ownership, and wearing multiple hats are required.
• Demonstrated expertise in managing end-to-end accounts payable and receivable, cash flow, deposits, bank reconciliations, payroll processing, and overall financial accuracy.
• Proficiency in Quick Books, with the ability to manage financial systems, reporting, and reconciliations independently.
• Highly organized, detail-oriented, and process-minded, with the ability to build, document, and improve systems.
• Confident, self-starting professional with sound judgment, strong problem-solving skills, and the ability to work independently.
• Comfortable learning and implementing new software platforms and digital tools as the business grows.
• Ability to manage shifting priorities, stay calm under pressure, and think ahead in a fast-paced environment.
• Experience with CRM, dispatch, or field service software (Service Titan, Housecall Pro, or similar) is a strong plus.
• Positive, proactive attitude with a strong interest in long-term growth and partnership at True North Service Professionals.

Please submit your resume for consideration.