Property Manager - Lonsdale Homes

Summary

Under the supervision of the Housing Operations Director, the Property Manager is responsible for managing all aspects of a residential community. Responsibilities include oversight of the community’s marketing, leasing, legal, financial and administrative functions. The community may have a mix of market rate/workforce units, Low Income Public Housing (LIPH), Low Income Housing Tax Credit (LIHTC) units and/or Project Based Rental Assistance (PBRA).

The site must comply with all company policies and relevant laws and regulations. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.

The Property Manager supervises staff including the following classifications:
Assistant Property Manager, Maintenance Supervisor, Leasing and Occupancy Specialist, Activity Specialist, and/or Supportive Services Coordinator.

• Supervises staff including: assigning, planning, and reviewing work, managing attendance, approving time, evaluating work performance, providing feedback, completing performance evaluations, coordinating activities, maintaining standards, allocating staff, selecting new employees, training staff, addressing employee performance concerns, administering discipline, ensuring staff compliance with laws, regulations, rules, policies, and procedures.
• Drives around the property daily in the morning and evening to monitor appearance. Evaluates the overall appearance of the community (vehicles, buildings, landscaping, etc.) and acts to improve curb appeal. Ensures REAC score of at least 85; writes plan to increase score to acceptable level.
• Conducts property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet standards for safety, cleanliness, general appearance and appeal.
• Manages accounts receivable after the 10th of the month.
• Reviews reports and acts on the information to ensure the community’s revenue and occupancy goals are met.
• Reviews daily vacant unit reports and verifies them by walking through the property at least once a week.
• Reviews work order and unit turnaround reports at least once a week and works with the Maintenance Supervisor to correct deficiencies.
• Reviews all resident police reports and ask for one strike evictions and additions to no trespass list as appropriate. Assigns conferences with residents to appropriate staff.
• Reviews and assign legal duties to appropriate staff and determines who goes to court.
• Oversees all leasing activities to ensure prospective residents are engaged by staff and are appropriately qualified for occupancy.
• Oversees leasing activities and conducts quality control inspections to ensure compliance with HUD regulations and KCDC policies and procedures.
• Conducts lease signing meetings to ensure consistency with communicating resident responsibilities with emphasis on items highlighted on the lease.
• Works with Regulatory and Compliance staff to establish and implement competitive rent standards and rent rates to maximize occupancy and net operating income on market rate units and ensure that LIHTC rents follow State and Federal requirements.
• Conducts all 30-day new move-in visits.
• Conducts and documents all move-out inspections; approves all move-out charges.
• Oversees management of the waiting list and closes the waiting list in accordance with related regulations.
• Provides excellent customer service to internal and external customers.
• Follows approved processes and procedures and makes recommendations for improvements.
• Enters information in the property management software (Yardi) and monitors data entry by staff to ensure entries are accurate and timely.
• Coordinates with the Maintenance Supervisor to ensure work orders are completed timely and meet company standards.
• Conducts digital and print marketing activities for demographic diversity according to Tenant Selection Assignment Plan, to attract new residents and promote a positive image of the property.
• Audits re-exams on a quarterly basis.
• Addresses routine and serious resident concerns…