Property Manager

Overview

Description
Home Team Luxury Rentals - Property Manager

Department: Operations

Location: Knoxville

Compensation: $60,000 - $65,000 / year

Home Team is looking for a Property Manager to oversee the daily operations of part of Home Team’s portfolio. This role will support the Operations Manager in the management of a portfolio of 100-110 properties. This will include being the primary manager of our housekeeping and maintenance vendors and overseeing Home Team’s preventative maintenance program. This role will provide expertise in vendor management, vendor sourcing, quality control, property management, and delivering outstanding customer support.

The Property Manager will be working on many projects simultaneously and may occasionally travel to local and regional properties and meetings.

Compensation:

• Base Salary: $60k - $65k/year

If you’re ready to be part of a supportive and well-established team, let’s see what you’re made of! 🚀

• Create, monitor, and audit maintenance work orders for completeness, timeliness, and accuracy.
• Recruit and maintain a strong network of housekeeping and maintenance vendors.
• Evaluate vendor performance and improve performance when needed.
• Review vendor billing for accuracy and approve and code invoices for accounting.
• Execute preventative maintenance programs and offer improvements where necessary.
• Assist in review monitoring and complaint resolution.
• Keep detailed records of work performed.
• Ensure all cleaning vendors perform up to Home Team standards.
• Other duties as assigned.

KPIs:

• Retention of Home Ownership (Client Retention)

• 2+ years of experience in operations management or property management.
• 2+ years of managing a wide vendor network.
• Proven excellence with customer/stakeholder service.
• Experience working in Google Workspace or similar software.
• Experience with work order, ticket, or task management software

• Ability to work flexible hours and/or extended hours as needed to accommodate client and project needs as well as team members and projects in multiple time zones.
• Willingness and ability to travel domestically without restrictions up to 25% of the year.
  • Travel Expectations:
    • Local travel (not overnight) is generally a day or two per week, but is based on need.
    • The PM should visit each property quarterly for a general inspection and quality control.
    • Other needs would be for an inspection prior to an owner check-in, or if there was maintenance that needed to be inspected or signed off on to ensure the contractor's work is up to our standard.
• Regional Travel across Gatlinburg SE TN, Sevierville SE TN, Pigeon Forge TN, Asheville NC
• Ability to stand, flex, crouch, and lift up to 25lbs on occasion

Growth Opportunity & Culture:

🚀 Growth to Client Communication and revenue-related responsibilities, as well as hiring people underneath you to support you growing in your role further

📚 World Class Support - You’ll be backed by several teams (Pricing Team, Onboarding Team, Guest Communications Team) consisting of 10+ people! You will not be silo’d and unsupported in this role