Assistant General Manager Knoxville

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Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Job Title: Kid Strong Assistant General Manager

Center: Knoxville

Reports To: General Manager

Kid Strong Assistant General Managers are the second in command at the center. They work closely with the General Manager to foster a culture of learning and development for coaches and families, delivering key business results such as sales performance and lower member attrition. The Assistant General Manager is a welcoming and engaging leader focused on delivering an exceptional experience for kids, families, and team members.

Responsibilities

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with Kid Strong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives such as center maintenance, training, and brand consistency.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• The typical schedule includes 4 weekdays and 1 weekend shift with specific hours dependent on the needs of the center.
• Communicate any coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self‑sign‑up flow.
• Source and attend local events to increase brand awareness and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture – see something, say something.
• Continuously assess and document coaches based on the Kid Strong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through Learn Upon.
• Communicate professionally with co‑workers in Slack and Email, and check messages when not in the center.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old as required by business demands.
• Understand the “why” behind the Kid Strong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide attendance, awards, etc.
• Work in a physically intensive environment, covering multiple miles in a shift, moving equipment up to 25 pounds.
• Ensure student safety while working with kids.
• Approximately 5‑10 coaching hours per week.

Skills/Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months‑11 years old. Passion for working with children is non‑negotiable. Comfortable speaking to parents/guardians about a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through Learn Upon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with systems and platforms such as Zen Planner, Learn Upon, Career Plug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor, so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families, and will also interact with leadership and Kid Strong, Inc.

HQ team members.

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