Information Technology Support Associate

Title: Information Technology Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Information Technology

Campus

Location:

TCAT Knoxville

The Tennessee College of Applied Technology Knoxville, is accepting applications for the position of IT Support Associate. This staff position will work Monday through Friday, 37.5 hours a week, 7.5 hours per day.

• The IT Support Associate will be responsible for troubleshooting and maintaining the performance of computers and network, as well as design and implementation of necessary security measures within the network to comply with T  policies and guidelines. Responsibilities will also include assisting facilities and administrative staff in best utilizing the IT resources available. Some travel to off-campus locations and perform other duties as assigned.
• Remain current within the technology industry and acquire, maintain, and apply knowledge of current methodologies and materials; attend scheduled college and division professional development and In‑service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self‑study to maintain expertise in changing educational regulations and systems.
• Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public.
• Perform other duties as assigned by supervisor and/or administration, on and off campus.
• Occasional travel may be required to attend information sessions, recruitment events, meetings, or department needs to all campus locations or training off‑site.

• High school diploma or equivalent required with a post‑secondary technical IT diploma or CompTIA A+ and Network+ Certified. A comparable combination of education and related work experience may be considered.
• Minimum of two years’ work experience in networking, helpdesk/customer, hardware, software, and network troubleshooting.
• PC/MAC/Linux, Mobile devices, IOS/Android, server management, Experience with Microsoft Intune, Entra and Azure managed Identities, Equipment Deployment, Time efficiency and Prioritization, Cabling, ability to lift 30 lbs. at a time, MS Teams integrations, Virtualization, ability to use ladders and install equipment in difficult to reach areas (i.e. Camera installation on perimeter areas.) Switch management, Firewall Management, VOIP, Cloud storage management.

• Associate degree in a related field

• Provide support focusing primarily on network infrastructure, IT security, and technology innovation in an educational system.
• Ability to remain current in the IT field.
• Ability to work with routers and switches.
• Ability to work with students, faculty, and staff.
• Ability to work with managed switches, firewalls, servers, VOIP equipment, endpoints, managing currently deployed equipment, and orchestrating upgrades per student body needs.
• Adaptability in an ever‑changing work environment.
• Demonstrate professionalism when working with students, faculty, and staff.

This position often involves a combination of the following potential physical demands:

• Sedentary desk work – Sitting for extended periods while performing computer‑based tasks, reading, writing, etc.
• Light physical activity – Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying – Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Flexibility – Ability to install electronic equipment under desks and in tight spaces.
• Ability to navigate campus environments – Walking up/downstairs, traversing uneven surfaces, etc.

Commensurate with qualifications, experience,…