Junior System Administrator

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Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast.

At MIG, our success is built on the expertise and dedication of our people. We offer a comprehensive range of mortgage products, supported by in-house underwriting, processing, and appraisal services, and driven by technology that makes our work efficient and effective. Our culture values integrity, teamwork, and a shared commitment to helping clients achieve their goals — and we believe that starts with taking care of our employees.

• A corporate brand well known for purchase focus, keeping LO promises, and closing on time
• Local branch model with on-site processing and localized Underwriting and Closing
• Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
• 401K with company match
• Career growth and development opportunities
• A company that believes in community and charitable contribution

We are looking for a motivated and detail‑oriented Junior Systems Administrator to support and grow within our modern cloud‑centric IT environment. The ideal candidate has hands‑on experience with Microsoft 365
, Intune
, and basic network/security fundamentals, plus exposure to Fortinet
, and foundational SharePoint administration.

• Create and manage user accounts, security groups, and licenses in Microsoft 365 / Azure AD.
• Provide Tier 1–2 support for Exchange Online, Teams, SharePoint, and One Drive.
• Assist with mailbox creation, shared mailbox management, and basic email flow troubleshooting.
• Monitor M365 service health and escalate issues as needed.

• Create and manage SharePoint sites, document libraries, and basic site structure.
• Manage permissions, access requests, and sharing settings.
• Support end users with file access, versioning, and collaboration issues.
• Assist with SharePoint Online governance, organization, and cleanup tasks.

• Enroll and support Windows/iOS/Android devices using Microsoft Intune / Endpoint Manager.
• Apply and manage device compliance policies, configuration profiles, and app deployments.
• Assist with Autopilot provisioning and device lifecycle management.

• Provide first‑level support for Forti Gate firewalls and Forti Switch infrastructure.
• Monitor firewall and switch status (interfaces, VPN tunnels, alerts) and escalate issues.
• Assist with user VPN accounts, MFA enforcement, and basic troubleshooting of SSL/IPSec VPN access.
• Help maintain documentation of network topology and change management.
• Monitor Security alerts and assist with basic endpoint threat remediation under guidance.
• Ensure agents are up-to-date and correctly deployed across endpoints.
• Help investigate low‑severity alerts and escalate suspicious activity to senior team members.

• Provide daily Tier 1–2 IT support (Windows, connectivity, MFA, application issues).
• Assist with hardware setup, imaging/provisioning, and equipment lifecycle processes.
• Maintain asset inventory and documentation (processes, SOPs, KB articles).
• Participate in security initiatives and follow established IT policies and procedures.

• 2 – 4 years’ experience in help desk, tech support, or junior sysadmin role.
• Working knowledge of:
• Basic SharePoint administration
• Basic understanding of networking concepts (VLANs, DHCP, DNS, routing).
• Familiarity with endpoint security tools or EDR platforms.
• Strong troubleshooting skills and customer‑service orientation.

• Exposure to Fortinet (Forti Gate, Forti Switch, Forti
  
  AP, Forti Client VPN).
• Experience with EDR platforms.
• Basic Power Shell (user management scripts, reporting).
• CompTIA A+, Network+, or Security+.

Must be…