Analyst II Enterprise Job Knoxville area,Tennessee USA,IT/Tech

Position: Analyst II Enterprise Applications

Overview

The Enterprise Application Analyst II role is responsible for delivering comprehensive support to end users, ensuring data integrity across system, assisting with application testing, and conducting research to resolve issues within the PDI Enterprise application suite. This position plays a key role in maintaining system reliability and providing timely solutions to enhance operational efficiency.

Responsibilities

Provide intermediate-level functional and technical support within the PDI nterprise application including troubleshooting and resolving application issues reported by business users or integration systems

Monitor application interfaces and remediate batch failures. Document failure root cause and resolution provided

Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant

Assist with troubleshooting of SSRS reports, perform data analysis and audits as per requirement

Coordinate on UAT during application upgrades / system integration and document test cases

Create / maintain interface documentation, train shared services during transition of interface monitoring

Support business users in establishing PDI application access. Maintain PDI User group permission and membership.

Model behaviors that support the company’s common goal and purpose; ensure guests, business users and team members are supported at the highest level

Complete other duties as assigned

Qualifications

Bachelor’s degree in related field
Three years of related experience in ERP systems
Intermediate Microsoft Office skills [Excel, Word, PowerPoint]
Basic MS, SQL Scripting and SSRS Knowledge
Intermediate understanding of system architecture, basic skills preferably in Python, Power Shell or relevant Tech stack
· Good understanding and experience in using Atlassian tools (JIRA, Confluence) and Service Now
Data Analysis and Problem-solving skills
Ability to understand moderate business and technical solutions
Ability to prioritize and work in a fast-paced environment with a sense of urgency and focus
Strong verbal and written communication skills
Strong Inter-personnel and customer support Skills

Additional Information

General office work requires sitting or standing for long periods of time
On-call support during non-business hours and / or weekend as required
Travel required less than 5%

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language