Information Technology Help Desk

IT Help Desk Technician (Workstation Support)

Location: On-site | Knoxville, TN

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Type: 12+ month contract-to-hire

Pay Rate: $18/hour

We are seeking an IT Help Desk / Workstation Support Technician to join a high-volume support team providing frontline technical assistance in a fast-paced, customer-focused environment. This role is ideal for someone looking to build a long-term career in IT support, gain hands‑on experience with enterprise technologies, and develop strong troubleshooting and customer service skills.

This position will focus on diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts while delivering a high level of service to end users both in person and over the phone.

• Provide Tier 1–2 technical support for desktop and laptop hardware, operating systems, and peripherals
• Troubleshoot and resolve issues related to Windows and Mac environments
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
• Install, configure, and connect printers, scanners, and other peripheral devices
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow‑up
• Communicate technical concepts clearly to non‑technical users
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver excellent customer service in a fast‑paced, high‑interaction environment
• Strong customer service experience (in‑person and/or phone support)
• Demonstrated interest in building a career in Information Technology
• Ability to receive feedback and apply constructive criticism effectively

• 1+ year of experience providing IT or technical support for inbound user requests
• Experience working with ticketing systems (Service Now preferred)
• Working knowledge of Windows and Mac desktops and laptops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Experience setting up and troubleshooting printers, scanners, and copiers
  
  Strong written and verbal communication skills with the ability to translate technical issues for business users
• Ability to remain calm, professional, and effective under pressure

• Associate’s degree in Information Technology or related field
• CompTIA A+ or similar technical certification
• Exposure to basic networking concepts and equipment (routers, switches, hubs)
• At Eight Eleven, our business is people. Relationships are at the center of what we do, and we believe successful partnerships are built on trust, transparency, and collaboration.
• For more than 16 years, Eight Eleven has delivered customized IT staffing solutions across contract, contract‑to‑hire, and permanent placements. With recruiters operating out of 21 major hubs nationwide, we align top talent with organizations based on culture, technology, and long‑term goals.
• Eight Eleven Group is an Equal Opportunity Employer and provides employment opportunities without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, veteran status, or any other legally protected status.