IT Support Analyst – Helpdesk & Troubleshooting

Requirements Must have:

• 1 to 5 years of experience in IT support
• Proficient troubleshooting and communication skills
• Fundamental understanding of networking concepts
• Capability to work on-site and engage with users directly

• Addressing and resolving help desk inquiries
• Diagnosing hardware, software, and network problems
• Providing support for Windows operating systems and Microsoft 365
• Setting up and managing desktops, laptops, and mobile devices
• Assisting with user onboarding and offboarding processes
• Recording solutions and procedures for future reference

We are looking for an IT Systems Support Analyst to deliver top-notch technical assistance to our internal users. This full-time role is based in our Knoxville, TN office, where you will be integral to troubleshooting and uniques. We offer a competitive salary ranging from $72,000 to $80,000 per year, along with a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) with matching, paid time off, and additional perks to support our team members.