IT Support Tech

Overview

The IT Support Tech is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.

• Document incoming Helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone
• Support and enforce company information policies and procedures
• Provide support for Microsoft and Apple products including laptops, desktops, Mac Book and iOS
• Assist in maintaining hardware and software inventory for asset management
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Other duties may be assigned

• Education:
  
  Associate degree in Computer Science or equivalent experience
• Experience:
  
  2+ years of overall IT experience
• Experience:
  
  2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
• Experience:
  
  2+ years’ experience supporting Microsoft Office applications
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Outstanding written, verbal and interpersonal communication skills
• Exceptional customer-oriented attitude
• ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)

• Involves activities such as walking, lifting, and operating technology and equipment
• Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system
• The role requires regular communication, including speaking and listening

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution