Marriott Knoxville - Front Desk Agent

Marriott Knoxville Downtown – Front Desk Agent

Address 525 Henley St, Knoxville, TN, 37902

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the guest experience ambassador—welcoming guests, facilitating smooth check-ins, and ensuring a friendly farewell. You are the face of the hotel, helping every interaction feel effortless and inviting while coordinating reservations, requests, and on-site needs behind the scenes.

• Guest Service Superstar: Deliver warm, high-quality service to guests and handle quick questions or complex requests to make their stay memorable.
• Communication Champ: Convey information clearly and confidently with guests and team members to keep operations flowing smoothly.
• Quick-Thinking Problem Solver: Address challenges promptly and turn potential issues into positive outcomes.
• Multitasking Marvel: Manage reservations, check-ins, check-outs, and financial details with organization and efficiency.

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Competitive benefits package for full-time hires after an initial waiting period
• Daily Pay option
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Note:

This description reflects the position and its requirements at Marriott Knoxville Downtown. The content is intended for eligible applicants and may be subject to change.