General Manager

Kana Hotel Group is dedicated to becoming one of the most respected and service-oriented hotel companies in the industry. We strive to achieve this by fostering a welcoming and supportive atmosphere among our employees and consistently delivering exceptional service and outstanding value to our guests.

From our team members to our General Managers and Regional Support staff, we seek individuals who are passionate about the hospitality industry and eager to grow alongside us. Many members of our current leadership team have advanced through promotions within the company. As part of our team, you will be expected to bring your unique talents and energy to enhance both the work environment and the quality of our services.

In return, you will be provided with ample opportunities for personal growth and career advancement.

Position Summary

The General Manager works under the direction of the Director of Operations. Responsible for all aspects of operations at the hotel, daily staff management and guest assistance. The General Manager serves as an ambassador for the company, brand and team members.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel
• Driving employee engagement by serving as a working leader to all team members
• Monitors and Controls labor, scheduling (once a week), and inventory (at least every 2 weeks)
• Participate in P&L review
• Aims to meet or exceed budgeted Gross Operating Profit
• Conflict resolution for guest services and internal team members
• Enforces and Evaluates cash and credit card procedures by company and brand standards
• Collaborate with Corporate on all accounting including accounts payable and receivable
• Management of payroll submission, approval, and all employee maintenance files
• Provides leadership and support to all department managers
• Collaborates with ownership and management to strategize operational procedures and company goals
• Conduct regular meetings with department managers and team members for updates and training
• Conduct employee meetings such as interviews, performance evaluations, disciplinary action, and terminations
• Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms
• Various reporting requirements for P&L, guest service, personnel administration
• Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement
• Determining staff hiring needs, recruitment, and collaborating with department managers
• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and driving overall improvements
• Other duties as assigned

Education/Experience

• 1-3 years of Hospitality experience required
• Previous management experience
• Must be certified by hotel brand as required
• Bachelor's Degree in Hospitality or Business preferred
• Ability to plan and organize the activities of others
• Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
• Ability and flexibility to work various shifts including nights, weekends, and holidays

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.