Medical Front Desk​/Patient Service Rep - UT Medical Center Practices; Knoxville, TN

Overview

University Physicians Association is seeking qualified applicants for a Patient Service Representative position. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office.

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Centers

Positions are available in Primary and Specialty Practices (including but not limited to the following):

• UT Primary Care, Family Physicians, Pediatric Consultants, Internal Medicine

• Cardiology, Dermatology, Neurology, Oncology, Pulmonology, Radiology, Rheumatology, Specialized Surgical Practices, Surgery Centers, Trauma/Acute Care, and Women's Health.

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

• Ability to multi-task
• Strong communication skills
• Time management and organizational skills
• Attention to detail